Read the robot syndrome how to overcome it and provide uniquely human customer service online download pdf the robot syndrome how to overcome it and provide uniquely human customer service nj4mggava2da ebook the robot syndrome how to overcome it and provide uniquely human customer. In his book the robot syndrome john presents a highly practical set of adaptive service principles and companion pointers to address what may be today s most pressing business issue using an entertaining combination of wit common sense and practical advice he presents a new way to help companies achieve and sustain the highest possible . This book is unique because it positions customer service as an outcome of the total system you will gain an understanding of how various organizational elements eg hiring marketing train ing support systems physical plant human resource practices supervision policies and procedures technology systems etc work together to . An automated robot has the ability to work at a constant speed without pausing for breaks sleep or vacations and ultimately has the potential to produce more in a shorter time than a human worker improved quality and reliability applications are performed with precision and high repeatability every time. Good customer service is the lifeblood of any business you can offer promotions and slash prices to bring in as many new customers as you want but unless you can get some of those customers to come back your business wont be profitable for long good customer service is all about bringing customers back and about sending them away happy happy enough to pass positive feedback about your
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